| Home - FAQs |
Frequently Asked Questions |
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| 1 How do I get started? |
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Click on the "Sign Up" link and then follow these steps: 1. Simply fill out the information requested on the sign up screen. You do not need to provide your billing information now. 2. Upon completion you will be brought to your schedule page. 3. You can schedule a future session or request help immediately. |
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| 3 How much does it cost? Information on Tutoring Plans. |
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We have economical options for every student. Students can pay by the hour for just $29 or subscribe to one of TutaPoint.com's monthly plans, which start at just $39/month. You can cancel anytime.
To cancel a monthly tutoring plan: sign into your account and select My Account from the menu. Deselect the Monthly Tutoring Plan you are subscribed to.
Want to pay as you go? No problem we also offer tutoring for just $29 is billed directly to the credit card you submitted on the application. Billing is done using 5 minute increments, with a 15 minute minimum, so a half-hour session costs only $14.50.
Also, be sure to check out our Math Videos, which are available starting at $2.99 for full access. |
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| 4 Who are the Tutapoint.com tutors and where are they based? |
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The first step in providing an excellent tutoring website is to find excellent tutors! TutaPoint.com works with teaching professionals from all over the United States, including certified teachers, retired teachers, teaching assistants, professors, and others who are passionate about teaching one or more of our subject areas.
Want to take a look at our tutors? Click here.
Unlike other large online tutoring companies, TutaPoint.com uses only US based tutors. Our tutors deliver instruction using the rhythem and explainations our students require to achieve excellence.
TutaPoint is also happy to assist a student or parent match the best tutor for their needs. You can work with one of our staff members to interview and select a tutor. Simply email Beth Kelly at bkelly@tutapoint.com |
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| 5 Are background checks performed on all tutors? |
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| Yes, because we take education and safety seriously, Tutapoint.com screens prospective tutors to ensure we enlist well-qualified professionals who are passionate about teaching one or more of our subject areas. Before any tutor is invited to be a part of Tutapoint.coms faculty, we perform background and criminal checks. As an additional method of quality control, our administrative Web team routinely monitors tutoring sessions. |
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| 6 Are the sessions monitored? By whom and how often? |
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| Yes, our administrative Web team routinely monitors tutoring sessions on a daily basis. |
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| 7 What happens if we need to cancel a scheduled session? |
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| Simply log-in and view your scheduled sessions. Find the session you wish to cancel and hit the "Cancel" button. |
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| 8 If we accidentally miss a scheduled session, will we be charged? |
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| No, however we strongly encourage students to arrive on-time for scheduled sessions. Students who have missed repeated sessions may be asked to leave the program. |
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| 9 Do scheduled sessions cost more than spontaneous ones? |
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| No, regardless as to whether the session was scheduled or spontaneous, the fee is the same. See Pricing for details on our rates. |
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| 10 Can a specific tutor be requested? |
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Yes, when scheduling a session, type in the username of the tutor you wish to be paired with and priority will be issued to that tutor. However, if that tutor is not available, you will be paired with the next available tutor that meets your needs. To review our list of tutors simply click here. |
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| 11 What is the minimum length of a tutoring session? |
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| The minimum length of a session is 15 minutes. After the first 15 minutes, you are billed for every additional five minutes of live tutoring provided. |
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| 12 What is the maximum length of a session? |
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| Sessions may last up to 2 hours |
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| 13 Can a session be paid for by check or money order? |
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| Unfortunately no, sessions must be paid by a Visa or MasterCard card only. When a student registers with Tutapoint.com, a credit card number is put on file. For every tutoring session, the credit card account is billed. |
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| 14 How do I change my billing credit card number on file? |
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| Log-in and click on Account Settings from the student options under the Welcome Back sign. Once on the Account Settings page, select "Billing" from the top of the screen and re-enter the new credit card information. Remember to hit "Save" before exiting the page. |
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| 15 What are the computer requirements? |
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- Microsoft Internet Explorer 7 or higher, Google Chrome or Safari.
Note: Mac users using Firefox must make certain security setting changes. Our system will prompt you to make these changes, however we recommend that Mac users choose an alternate browser like Chrome or Safari.
- High-speed Internet connection
- Webcam for video (optional)
- Headset and microphone for audio communication (optional)
- Adobe Flash Player 8 or higher (downloadable free)
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| 16 Is it necessary to purchase the textbook before a session? |
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No. However, it may be beneficial if the student plans to continuously request tutoring sessions in the same subject area. When the tutor and student can work from the same book, better results may occur. Text books are available in the TutaPoint Store. |
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| 17 What if I have forgotten my password and/or login |
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| Simply click on "forgot password" under the log-in screen. If you need further assistance, simply call (800) 390-2370 or e-mail info@tutapoint.com. |
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| 19 Does TutaPoint offer a mobile application (app)? |
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| Yes, TutaPoint offers a live tutoring app on the Android Market. The app is free to download and install on your Android device. Download here |
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| Tutor Admin |
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